Deadline Date: Wednesday 1 May 2024
Requirement: Chief Technician (Virtual Infrastructure) Location: Braine L'Alleud, BELGIUM
Full Time On-Site: Yes
Time On-Site: 100%
Not to Exceed Rate: 85 EUR
Total Scope of the request (hours): 700
Required Start Date: 24 June 2024
Required Security Clearance: NATO SECRET
Duties and Role: As the Chief Technician, you will play a pivotal role in supporting, contributing to, developing, and managing Infrastructure as a Service (IaaS) and related systems. Your responsibilities span the entire lifecycle, including service operation, and project support and execution. Here are the key aspects of the role:
Daily Operations and Maintenance: - Guarantee seamless operation and upkeep of NISC IaaS Services, regardless of whether they are hosted on-premises, in private clouds, or public clouds.
- Perform system administration tasks for other IaaS-related assigned systems.
Troubleshooting and Issue Resolution: - Identify and troubleshoot issues promptly, assisting in their timely resolution
Change Management and Documentation: - Follow change management processes diligently.
- Update network topology diagrams and the Configuration
- Management Database (CMDB) after installing new components or decommissioning old ones.
Strategic Support and Coordination: - Provide advice and support to the IaaS Service Area Owner (SAO) and Service Delivery Managers (SDMs) throughout the entire capability lifecycle.
- Foster close and coordinated ties with IaaS management to ensure harmonized efforts and synchronized outcomes across all activities.
SLA Compliance and Process Development: - Monitor compliance with Service Level Agreements (SLAs).
- Contribute to the development of processes, procedures (SOPs), and Standard Operating Instructions (SOIs) for IaaS services. Reporting and Communication:
- Prepare reports, briefings, position papers, and presentations for senior management during project development and implementation phases.
Ad Hoc Responsibilities: Undertake ad hoc tasks related to the NISC Business Area's responsibilities.
Availability and Flexibility: Be prepared to work during scheduled maintenances, service- affecting activities, and contingency situations beyond regular business hours.
Be on-call after working hours on weekends if necessary.
Travel and Deployment: Be ready to travel and work at various locations, including SHAPE/Mons, HQ Brussels, The Hague/Netherlands, or other datacenters in NCIA's responsibility as required.
Requirements Skill, Knowledge & Experience: - The candidate must have a currently active NATO SECRET security clearance
- Higher vocational training in a relevant discipline with 4 years post-related experience. Or a secondary educational qualification with 6 years post-related experience;
- Practical proficiency in both on-premises and cloud technologies (both public and private).
- Familiarity with the operations and standards of Infrastructure as a Service (IaaS), including physical and virtual servers, VMware hypervisor, and storage devices.
- Hands-on experience with virtualization using VMWare ESXi, blade and rack-mount servers, and Hyperconverged Infrastructure (vSAN).
- Proficiency in managing software-defined storage systems.
- Competence in working with Linux and Windows operating systems, including Active Directory (A.D.), hardening, and patching.
- Practical experience in public and private cloud environments, covering IaaS, PaaS, SaaS, and cloud monitoring and optimization.
- Familiarity with at least one of the following containerization solutions: OpenShift, Docker, Kubernetes, or Tanzu.
- Exceptional ability to function effectively within a team, provide IT support, and resolve technical issues.
- Willingness to stay updated on advancements in IaaS technologies.
- Proficiency in documenting current designs and configurations.
- Ability to create and maintain Standard Operating Procedures (SOPs) and training materials.
- Outstanding verbal and written communication skills.
- Willingness to respond to IaaS incidents even outside regular working hours.
Desirable Qualifications: - Industry certifications related to virtualization, Linux operating systems, cloud, and containerization technologies.
- Previous work experience in a service provisioning organization.
- Familiarity with the responsibilities and structure of the North Atlantic Treaty Organization (NATO).
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