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Discover Trend
Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints. As a leader in cloud and enterprise cybersecurity, the platform delivers a powerful range of advanced threat defense techniques optimized for environments like AWS, Microsoft, and Google, and central visibility for better, faster detection and response. With 7,000 employees across 65 countries, Trend Micro enables organizations to simplify and secure their connected world. For additional information, visit
Discover You
At Trend, we are always looking for top talent. We hire capability 1st, and you will work with the best. When you join us, you have direct access to any level, and freedom to make an impact and influence. With Trend Micro, you drive your own development. You are recognised for your passion to succeed, and can be the best part of yourself here.
Discover your next exciting career opportunity….
Customer Success Manager
The Role:
The Customer Success Manager is responsible for proactively driving customer post-sale activities throughout the customer journey to ensure our enterprise customers receive maximum value from their solutions. This person should orchestrate an organization’s capability to deliver a positive and integrated customer experience and executes programs to drive adoption and growth. The customer success manager gains and leverages account intelligence to drive best practices throughout the customer lifecycle.
The Responsibilities:
Provide proactive on-boarding support to designated customers to ensure a positive customer experience and expedite time to value with a new product or solution
Drive customer adoption and success within the existing install base with a particular focus on our strategic solutions.
Understand a customer’s overall use of the organization’s products, services, education and support services with the aim of identifying growth opportunities for the account team.
Understand customer’s business priorities, overall technology landscape and organization to ensure use of support processes and escalation procedures to drive desired business outcomes
Act as an internal advocate between customers and business functions (e.g. Sales, professional services, education) to ensure the appropriate resources are engaged to address specific obstacles impeding a customer’s adoption
Promote customer participation in customer communities and customer usage of available knowledge base and online support tools.
Drive Retention & Growth efforts by ensuring customer success, demonstrating value & identifying opportunities for upselling additional security solutions or services.
Build and maintain strong working relationships with colleagues in sales, services, support, operations, product development and product marketing to cultivate cooperation in customer activities.
Ensure notification of major software releases and any end-of-service/end-of-life announcements are delivered appropriately to the customer.
Management and alignment to Customer success metrics including Customer retention, Customer Health scores, Customer Satisfaction and loyalty, expansion of Customer adoption of Trend Micro technology.
You Are:
Customer Centric with the ability to influence & build strong relationships with key stakeholders.
Passionate about Cybersecurity Industry and the evolving landscape.
Tenacious, flexible, highly motivated & proactive, and able to manage your time autonomously under tight deadlines
Effective at working independently
Meticulous record keeper with focus on detailed tracking during the life of your customer engagement.
Excellent communicator (both written and verbal) with a strong ability to negotiate, mediate and chair discussions under stressful conditions with ongoing business-critical outages
You Have:
Fluency in English, French and Dutch
Minimum of 2 years’ experience in Customer success, support or services with demonstrated competence handling difficult complex scenarios
Background in IT with strong fundamental knowledge in networking, operating systems, troubleshooting, network security & malware; Industry certifications an advantage
IT project management experience
Strong ability to communicate effectively at all levels – including with senior management and technical personnel
Exceptional critical thinking & situation awareness skills with the ability to perceive aspects and solutions that no-one else sees, thinking “out of the box”
The ability to occasionally work flexible hours based on business and customer needs in addition to travel for customer facing meetings or Trend Micro business events
At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. We like to have fun while taking our culture seriously. We are an equal opportunity employer and are committed to this regardless of race, colour, religion, sex, nationality, age, citizenship, sexual orientation, marital status, gender identity or veteran status. We do not allow discrimination or harassment of any kind.
Great News! We've discovered an exciting live job opportunity for a Customer Success Manager Dutch & French position in Belgium. This job is currently open for hiring/recruiting by Trend Micro, exclusively for you at Belgium Jobs Expertini. Feel free to download the job details here.
Explore the current trends for Customer Success Manager Dutch & French jobs in Belgium and Belgium at Expertini. The following graph provides insights into the job market dynamics.
The work culture at Trend Micro must adhere to the Ethics of Work Culture as described in the Ethical framework of the UN Charter. You can gain more insights into their local workplace environment by exploring their jobs Trend Micro and also by visiting their official website through Google.
The World Cities Report 2020 sheds light on the intrinsic value of sustainable urbanization in Belgium, particularly within Belgium. It explores this value from economic, social, and environmental angles, encompassing the intangible aspects that contribute to Belgium's distinct character. Moreover, the report delves into the role of innovation and technology, the responsibilities of local governments, targeted investments, and the effective implementation of the New Urban Agenda in promoting sustainable urbanization globally. For a deeper dive into population growth trends and diversity in Belgium, additional details can be found on Belgium Wikipedia.
Yes, we found live job(s) for Trend Micro in Belgium.
Customer Success Manager Dutch & French jobs are available in Belgium.
Exploring the cost of living in Belgium. At Expertini.Com for Belgium , we gauge it based on the percentage of earnings to living costs, typically ranging from 33% to 65% of your monthly income. This analysis empowers you to make informed decisions about your financial planning and lifestyle. Additionally, we recommend consulting with locals before making any moves to a new town.
The average salary range for Customer Success Manager Dutch & French in Belgium varies, but the standard pay scale is rated "Standard" in Belgium. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively.
To apply for a job at Trend Micro follow the application process following the "Apply Now" button at Belgium Jobs Expertini and also you can visit Trend Micro official career page and follow their application process.
Key qualifications for Customer Success Manager Dutch & French typically include a list of qualifications and expertise as outlined in Bureau of Labor. Be sure to check the specific job listing for detailed requirements and qualifications.
You can set up job alerts for Customer Success Manager Dutch & French in Belgium by creating a free job alerts on Belgium Jobs Expertini. Our Ai system will automatically notify you when new job listings matching your criteria become available.
Benefits for Customer Success Manager Dutch & French positions may include a list of benefits. These can vary from company to company, so it's important to review the specific job listing for details on benefits offered by the employer.
Not all jobs have remote job opportunities available. However, nowadays, many companies offer remote work options. You can find remote job listings for Customer Success Manager Dutch & French on Belgium Jobs Expertini.
To improve your chances of getting hired for Customer Success Manager Dutch & French, consider improving your skills. Also, make sure to check your Resume/CV Score with our free Resume Scoring Tool. Additionally, it is worth noting that Belgium Jobs Expertini has an in-built Ai Resume Scoring tool that will give you the matching score for each job based on your Resume/CV once it is uploaded. This can also help you align your Resume/CV according to the job requirements and enhance your skills if you fall short of them.
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