At Initiative, we are looking for a rockstar Digital Client Advisor.
The main mission is to ensure business continuity and growth in digital business of our pclients by an experienced Digital Client Advisor. Most importantly, we are looking for a true teamplayer who manages the end to end responsibility of the daily digital business of a client portfolio through existing & new technologies. If you are one, please continue the reading to check the full offer.
What are the responsibilities?
ACCOUNT MANAGEMENT
Be the extended business partner of the clientsUnderstand client business and its yearly objectives at business, marketing, communication and media levelDetect clients’ needs regarding any communication issue and broader, and anticipate to itBuild long lasting relationship with marketing/media executives on client side and all key decision makers at the clientMaintain appropriate responsive working relationship with client as well as with appropriate staff at client agencies and vendorsAdvise client about any communication and consulting opportunities and support where possibleBe proactive regarding new trends and any relevant propositions for the clientEnsure & follow up of client satisfaction (NPS based)Be accessible for any question of the clientManage and compensate mistakes if they arise, mitigate risks DIGITAL EXPERTISE
Listen to the clients’ needs and expectations and translate briefings into concrete and realistic solutionsWork closely with your direct manager and Tactical Planner (and designated experts) to design strategic and tactical performance plansPresent media plans and offers to the clientEnsure and interpret research data, media/marketing information and competitive reportsEnsure and present information and results regarding campaigns for the clientUse all planning tools according to the regional/national guidelinesBrief and attend briefings for diversified services for online planningFollow up of performance and adjust if necessary together with clients BUDGET MANAGEMENT
Monitor the client budgets during the execution of the planWork closely with Kinesso -our the digital expert department- to ensure correct planningMonitor client billing and resolve any related issues Are you the one?
Experienced in digital services, profound understanding of digital expertisePro-active, initiative taking person: think, propose & doOrchestrating, coordinating, troubleshooting and problem solving attitudeHigh quality standardsEmpathic qualities: knows how to deal with a variety of people under stressNL, FR, ENGOutstanding communication and interpersonal skillsAn excellent client service approach and ability to multitask with great attention to detail.Priority establisher and multiple projects to completion manager under tight deadlines.Stress resistant and great planning and organizing skills.Curious, the willingness to learn and a healthy appetite to expand knowledge.Positive mindset and team attitude.Performance / KPI driven mindsetTeam player, loves working with internal and external stakeholders We are the world’s fastest growing media agency built upon the strongest strategic capability of any agency in the market. Off the back of winning 2022 B&T Media Agency of the Year, MFA Talent & Culture, B&T Women in Media Employer & Industry Leader, Mumbrella Industry Leader, MFA NGen & UnLtd Hall of Good awards, there has never been a better time to join Initiative. Our internal culture is second to none, and the work our teams create reflect the energy, passion and intelligence that goes into bringing them to market.