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Division: Client and Business Strategy
Euroclear holds a pole position in the market and has successfully maintained a growth strategy over the years. Our dedication is to retain our market leadership tomorrow by continuing to meet market and client expectations successfully.
We align efforts towards the new ambitious long-term strategy and vision, which seeks to anchor Euroclear’s relevance and continues crafting future value for our ecosystem and financial markets overall.
The intention is to introduce 4 divisions within Client and Business Strategy, fully dedicated and accountable, and strongly interconnected, to set the path for our future success.
Context
We will define and roll out a best in industry Client Experience , catering for our Clients and Parties expectations, solving their pain points, ensuring that our Products embed by design our aspirational Client Experience and that across the organization (Business, Entities, Functions) we become obsessed with delighting our Clients.
The Client Experience dedicated division, which will be in charge of delivering on all of our digital client experience and touch points, defining client journeys, and optimizing client onboarding and processes, for a top-notch experience. This division will drive our digital ambitions, to the benefit of our clients who will truly consider we are ‘making their lives easier and creating value’, but equally to the benefit of our internal efficiency and effectiveness.
Role
The Head of Client Journey is responsible for managing and improving client's end-to-end experiences, collaborating with cross-functional teams to optimize initiatives, and utilizing data-driven insights to enhance the overall client satisfaction and loyalty.
Responsibilities & Duties
Client Experience Strategy
Create value through the development and implementation of effective strategies to enhance the overall client experience.
- Develop and implement strategies to enhance the overall client experience
- Analyze client feedback and data to identify areas for improvement
- Collaborate with various departments to align initiatives and ensure consistency in client interactions
Client Journey Development
Enhance the client journey by leveraging detailed insights obtained from market research and client data
- Create detailed client personas based on market research and client data
- Map-out the end-to-end journeys, identifying touchpoints and pain points for both clients and staff
- Develop personalized client journey strategies tailored to different client segments
- Continuously refine client personas and journey maps based on feedback and insights, including the implementation of feedback mechanisms to collect client feedback effectively
Stakeholder Engagement & Collaboration
Build influential networks and gain insights into the organizational structures to strategically position and finetune the client journey.
- Identify the key stakeholders both externally as well as internally
- Establish effective communication channels with stakeholders to ensure alignment and effective collaboration
- Facilitate stakeholder meetings and discussions to gather input and feedback on client journey initiatives
- Integrate needs and perspectives of stakeholders within the client journey development process for a consistent and unified experience
Client Journey Implementation & Delivery
Develop and execute project plans, coordinating with internal and external vendors to ensure timely and efficient delivery of client experience improvements.
- Coordinate with internal and external vendors to ensure timely and efficient delivery of client experience improvements
- Monitor project progress and address issues or obstacles that may arise during implementation
- Conduct post-implementation reviews to evaluate the effectiveness of client journey changes and identify areas for further improvement
Background and experience:
- Master’s degree in business, marketing, or a related field
- 8-10 years of progressive experience in a senior role focussing on client experience in a B2B financial/regulatory environment
- Deep understanding of client journey mapping and development
- Ability to conceptualize and articulate a transformative vision for client experience, fostering a culture of innovation and adaptability, while leveraging detailed insights obtained from market research and client data.
- People management experience with a demonstrated ability to foster a collaborative and high-performance work environment.
- Capacity to lead change and strategies; successfully navigating through paradigm shifts in client expectations and market trends.
- Excellent communication skills, to operate with complex and sensitive concepts persuasively to senior executives, stakeholders, and team members.
- Demonstrate an advanced strategic mindset to navigate ambiguity, consistently implementing larger organizational goals and vision throughout the projects
- Exhibit an advanced strategic mindset to effectively navigate ambiguity, while consistently aligning project activities with broader organizational goals and vision
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Great News! We've discovered an exciting live job opportunity for a Head of Client Journey position in Belgium. This job is currently open for hiring/recruiting by Euroclear, exclusively for you at Belgium Jobs Expertini. Feel free to download the job details here.
Explore the current trends for Head of Client Journey jobs in Belgium and Belgium at Expertini. The following graph provides insights into the job market dynamics.
The work culture at Euroclear must adhere to the Ethics of Work Culture as described in the Ethical framework of the UN Charter. You can gain more insights into their local workplace environment by exploring their jobs Euroclear and also by visiting their official website through Google.
The World Cities Report 2020 sheds light on the intrinsic value of sustainable urbanization in Belgium, particularly within Belgium. It explores this value from economic, social, and environmental angles, encompassing the intangible aspects that contribute to Belgium's distinct character. Moreover, the report delves into the role of innovation and technology, the responsibilities of local governments, targeted investments, and the effective implementation of the New Urban Agenda in promoting sustainable urbanization globally. For a deeper dive into population growth trends and diversity in Belgium, additional details can be found on Belgium Wikipedia.
Head of Client Journey jobs are available in Belgium.
Exploring the cost of living in Belgium. At Expertini.Com for Belgium , we gauge it based on the percentage of earnings to living costs, typically ranging from 33% to 65% of your monthly income. This analysis empowers you to make informed decisions about your financial planning and lifestyle. Additionally, we recommend consulting with locals before making any moves to a new town.
The average salary range for Head of Client Journey in Belgium varies, but the standard pay scale is rated "Standard" in Belgium. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively.
To apply for a job at Euroclear follow the application process following the "Apply Now" button at Belgium Jobs Expertini and also you can visit Euroclear official career page and follow their application process.
Key qualifications for Head of Client Journey typically include a list of qualifications and expertise as outlined in Bureau of Labor. Be sure to check the specific job listing for detailed requirements and qualifications.
You can set up job alerts for Head of Client Journey in Belgium by creating a free job alerts on Belgium Jobs Expertini. Our Ai system will automatically notify you when new job listings matching your criteria become available.
Benefits for Head of Client Journey positions may include a list of benefits. These can vary from company to company, so it's important to review the specific job listing for details on benefits offered by the employer.
Not all jobs have remote job opportunities available. However, nowadays, many companies offer remote work options. You can find remote job listings for Head of Client Journey on Belgium Jobs Expertini.
To improve your chances of getting hired for Head of Client Journey, consider improving your skills. Also, make sure to check your Resume/CV Score with our free Resume Scoring Tool. Additionally, it is worth noting that Belgium Jobs Expertini has an in-built Ai Resume Scoring tool that will give you the matching score for each job based on your Resume/CV once it is uploaded. This can also help you align your Resume/CV according to the job requirements and enhance your skills if you fall short of them.
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