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Microsoft Customer Support Consultant
Microsoft, information management, some experience, consultant Belgium share on
Did you think an implementation project is over after go-live? Think again! As long as our colleagues keep implementing new software systems at our customers, we will continue to provide aftercare and support – and we don’t plan on stopping anytime soon.
When you know the ins and outs of Microsoft , it’s only logical that you assist your customers after they’ve made the switch. Over the years, we have built up a considerable portfolio of customers, who can rest easily knowing their system is in good hands. Are you the SharePoint expert we’re looking for?
Apply for Microsoft Customer Support Consultant!
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What will you be doing as an Microsoft Customer Support Consultant?
Your mission? To provide customers with the professional service they deserve.
You’ll provide second and third-line support . Make sure to check in with your colleagues when you come across more complex issues. Our Digital Workplace team is happy to help! Your motto? ‘Leave no ticket behind’ . You’ll chase the queue and follow through on all tickets from start to finish. You’ll be the first to learn about new functionalities , so besides resolving issues, you’ll also handle system adjustments . You’ll keep a close eye on the latest features and help your customer to get the best out of their system upgrade. Customers will see you as a trusted source . They will rely on your technical know-how to help solve any ‘Oh no!’ moments they might have. As an Microsoft Customer Support Consultant you’ll have a comfortable, internal position , with a healthy work-life balance . You’ll enjoy the perks of being a consultant (financially, but also in terms of variety in projects), but there’s no need for you to be on the road: you’ll work from one of our offices (in Gent, Antwerpen, Wavre, Lummen, Liège or Kortrijk).