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Senior Digital Strategist
marketing & communication, some experience, lot of experience, consultant Belgium share on
For you, there’s nothing more important than helping clients optimize and streamline their customer journey, whether it’s through websites, e-commerce platforms or customer portals .
As a digital strategist, your focus is on defining web platform features based on customers’ needs and translating them into pragmatic and realistic roadmaps. Using your creative, hands-on approach, you guide them towards the people, processes, and tools they need to realize their future web platform.
Your goal is to gather and structure information through workshops and research. This starts by sitting down with our clients and other stakeholders to assess their needs and identify bottlenecks. Through consultation, you define the future vision and creatively challenge our clients. The result is a digital roadmap that outlines what the customer wants to achieve , paired with the right digital initiatives to get there , e.g. in terms of content, SEO, traffic generation, product information management, etc.
By staying involved in the implementation project as a trusted advisor , you ensure that the strategic direction of the roadmap is followed and that your customer’s outcome is safeguarded. In other words: you are the architect of the digital success of our customers.
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Who are we?
Guess what the first thing that springs to our minds when we get up in the morning is. It’s the customer. Our CX consulting team is part of a new generation of digital business consultants who focus on making digital work . We pride ourselves on our practical approach — for every business need we can find an efficient and realistic solution.
Our mission? To facilitate customers to make the next big step toward enhancing their customer experience. We optimize customer journey touchpoints , create an omnichannel experience, and build valuable customer relationships .
Just so you know: delaware has its offices in Antwerp, Ghent, Kortrijk, Lummen and Wavre , but we also spend a lot of time working with our customers on-site . The job is done wherever the work gets done!